Streamlined Operations and Enhanced Guest Experience
Therme București
Therme București, one of Europe’s largest wellness resorts, blends relaxation, adventure, and cutting-edge technology. To optimize operations and elevate the guest experience, Therme București implemented a fully integrated management system designed for access control, cashless payments, and locker management.
Therme București, one of Europe’s largest wellness resorts, blends relaxation, adventure, and cutting-edge technology. To optimize operations and elevate the guest experience, Therme București implemented a fully integrated management system designed for access control, cashless payments, and locker management.
Located in Romania, Therme București is a state-of-the-art wellness center featuring three main zones: wellness, relaxation, and adventure. The facility boasts eight pools, six themed saunas, 16 water slides, and a variety of dining options. It is housed under an impressive glass dome, offering guests a stunning view of the expansive grounds. Designed for up to 4,000 visitors at once, the resort required a sophisticated technology system to manage access, payments, and locker usage seamlessly.
FIGURES
- 30.000 m2
- Up to 4.000 visitors daily
THE CHALLENGE
As the largest spa in Romania and one of the biggest in Europe, Therme București faced the challenge of integrating complex operations across various systems. The goal was to find a unified solution that could handle country-specific requirements, such as fiscal and organizational demands, while ensuring a smooth, secure, and efficient guest experience. Key challenges included implementing secure access control, cashless payments, and an automated locker management system—all while maintaining flexibility for future expansion.
SOLUTION
Gantner was selected as the ideal partner to deliver a fully integrated system that could address all operational needs. Drawing on its extensive experience and innovative NFC solutions, Gantner provided an automated access control system using NFC wristbands for secure entry, locker access, and cashless payments. The system also included a networked locking system for lockers, reducing staff demands and improving operational efficiency. With seamless integration across point-of-sale stations and the facility’s financial system, Therme București now operates with reduced costs and enhanced convenience for both staff and guests.
KEY BENEFITS
- NFC wristbands streamline entry, locker access, and payments, reducing staff needs.
- A cashless system across all points of sale enhances convenience and cuts cash handling.
- Remote locker management boosts efficiency and security.
- Automated processes minimize manual tasks and reduce staff costs.
- The system is easily expandable, ensuring long-term adaptability.
- Guests enjoy a seamless, secure experience, enhancing their visit.
