Remote maintenance

Declaration of consent for remote access and support

Dear Client,
Fast and cost-efficient assistance and help as well as a comprehensive support package are available to our partner clients via phone or remote maintenance (TeamViewer). Possible difficulties can be quickly analysed and, depending on the level of complexity of the work to be performed, solved easily and quickly, without costly flat-rate travel expenses.

Our Gantner support team is happy to help you during the opening hours of the hotline; Remote maintenance is performed over the Internet via an encrypted connection. By executing the remote maintenance software and establishing the connection, you agree to the present contract.

The costs are calculated on the basis of the duration of the support offered. By using this live support, you accept to pay the corresponding costs. The supplier of the support service will try to work as fast as possible. There is no right to a completion by a certain time.

Please note the following when you take advantage of our support services over the phone or via remote maintenance:

1. Make sure the remote maintenance software TeamViewer runs or is available on your workstation at least for the duration of the maintenance session.
2. Costs will be incurred (with the exception of clients having concluded special maintenance contracts). Unless otherwise agreed, we charge a fee of € 47,00 € (clients with contract 37,25 €) net per begun quarter of an hour and a daily flat fee 34,80 € net per remote maintenance login (plus VAT).
3. The remote maintenance is a technical service provided by Gantner and our GTC apply.
4. Please note that the remote maintenance may be recorded for proof and documentation purposes. Should you not agree to this, please inform our support team member immediately prior to the beginning of the remote maintenance session.

Your Gantner Support Team